“We are a Fine cakes By Zehra company. We specialize in delivering a beautiful selection of cakes and sweets, all of which are freshly baked and designed at our Fine Cakes By Zehra's fully certified and state of the art facility. Our website offers as is designs but for any custom designs please contact Fine Cakes By Zehra.

 Here's what makes us different:

◆ Easy to use website for convenient ordering

◆ Everything is baked fresh for each order

◆ A beautifully curated selection of unique gourmet cakes and sweets - the opposite of dozens of mediocre frozen pre-packaged options available elsewhere 

◆ Excellent customer service available by phone and email.

◆ Beautiful unique designs backed by a happiness guarantee

◆ Next day delivery, plus pre-ordering up to 4 weeks in advance

◆ Unique one of a kind designs created in-house using premium ingredients resulting in delectable products.

◆ Responsibly and sustainably sourced materials so you can feel good about what you send. 

◆ Offer next-day delivery for GTA and beyond. Enter your postal code at the cart to check delivery options for your area

1. Although we offer guest checkout, we highly recommend creating an account for an easier way to keep track of your order. To create an account click on the log in our main menu header and follow the steps.

2. After logging in to your account, click "Shop All" on the top left of the screen and browse through any category of your interest.

Every cake has been lovingly hand designed with only the best ingredients. Our cakes arrive almost exactly as pictured. Small amounts of natural variation can be expected as each cake is individually hand designed for each order.

We do not offer written messages on the cakes itself.

If you're more custom design inclined, you're welcome to reach out to our parent company via Fine cakes By Zehra for a custom design.

Since we cannot change the designs, we do offer the ability to personalize your order with add-ons and your own message card which is printed in a handwritten style font for a personal touch. 

Step 1. Find the perfect cake gift

Step 2. Write a personal message for a complimentary card and add to the cart.

Step 3. Click make it a Cakegram and checkout.

Please provide a phone number so we can troubleshoot any issues if they come up. If you are sending to a commercial address, be sure to include the company/business name on the order.

1. Order by 5PM for a next day delivery or pickup
2. IMPORTANT:  Double check your Delivery Date! 

3. IMPORTANT:  Double check your delivery address and Tel number

4. Message writing: Get witty or sentimental as the occasion merits, and add your heartfelt message. Your message is printed in a handwritten style font for a personal touch. 

We can not write any messages on the cakes itself.

1. IMPORTANT:  Review all your order details! Most of our orders cannot be modified or canceled after you place it, so treat every order like it is FINAL. Our orders are submitted directly into production, we are unable to modify or cancel your order.

2. Input your promo code if you have any.

3. Pay by credit cards & input your details, then scroll down to click the "Review" button.

4. Review your order! Make sure you did add that promo code etc and didn't forget the all delivery details etc! 

5. IMPORTANT:  You will know your order is complete when you are routed to the success page containing your order number

We are happy to assist with changing your personalized message so long as email us within two hours of placing your order.

The delivery date and time can be changed via a order correction email within one hour of order placement. Our team will start baking your cake immediately after 5pm.

The delivery address can be changed via a order correction email within one hour of order placement.

The flavour can be changed via a order correction email within one hour of order placement. Our team will start baking your cake immediately after 5 pm.

Refunds and Cancellations - Your purchase is final and nonrefundable. No product may be returned or refunded except for damaged Products.

Exchanges - We do not accept any Product exchanges.

Damaged Products -We photograph our products upon delivery and will ensure that the products are delivered at the correct address as promised. If for some reason the Product arrives damaged (”Damaged Product”), Company will provide a replacement product if the original (damaged) product is returned by you and received by company OR a photograph showing damage is received by Company within 1 hour of delivery.  Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with this agreement, your sole and exclusive remedy is that we will send a replacement product. In the event that company is unable to provide a replacement Product or if replacement is not requested by customer, company may at its sole discretion elect to refund in the original amount of the purchase.

1. Where is my note?

Each gift from Cake Gift Co comes with the option to send a personalized note. Our Message cards are included in the white envelope. Please check this envelope for the message card.

In the event that the sender did not choose to include a message, you will not receive a note.

2. My order is late

We pride ourselves on timeliness and understand the importance of punctuality.

If your order is running late, please reach out to our Team at info@cakegiftco.com so we can make things right! We're happy to help!

3. I haven't received my order or delivery confirmation emails

Order confirmations, shipping confirmations, and delivery confirmations are all sent via email from orders@cakegiftco.com

When in doubt, check your spam folder.

If you're a Gmail user, check the Promotions and other tabs. 

If your Cake gift Co account is associated with a work or business email address, check with your IT team regarding whitelisting our domain and checking the firewall. 

If you've read the above tips, and you're still unable to find any emails from orders@cakegiftco.com, there may be a typo in your email address. If you think this is the case, please reach out to our Team at info@cakegiftco.com. We will double-check your account details, we can update your account if necessary, and we can resend any transactional emails to ensure your records are complete. 

4. I have a quality complaint

If your order isn’t up to par, we would be happy to make things right. Please reach out to our Team at info@cakegiftco.com with your order number and the quality issues you encountered - we will work with you to find a solution! Please include photos of the issues reported as it helps us pinpoint the source of the problem, and prevent future issues for you and other customers. 

5. My order has missing items

We understand the importance of ensuring your order is accurate. If for any reason it appears your order may be missing items, please reach out to our team at info@cakegiftco.com so we can make things right!

6. The wrong order was delivered

We pride ourselves on accuracy and attention to details.If you receive a wrong order, please reach out to our team at info@cakegiftco.com so we can make things right! We're happy to help!

1. Thanks for sharing the love! To refer friends and family, please click on "Give $25,get $25 button on the top left corner of the page . Either sign up or login to your Cake Gift Co account and follow step by step process.

No problem! Simply click “unsubscribe” at the bottom of one of our emails, and follow the steps in the prompt.

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Refunds and Cancellations - Your purchase is final and nonrefundable. No product may be returned or refunded except for damaged Products.

Exchanges - We do not accept any Product exchanges.

Damaged Products - If the Product arrives damaged (”Damaged Product”), Company will provide a replacement product if the original (damaged) product is returned by you and received by Company OR a photograph showing damage is received by Company within 2 hours of delivery.  Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with this Agreement, your sole and exclusive remedy is that we will send a replacement Product. In the event that Company is unable to provide a replacement Product or if replacement is not requested by Customer, Company may at its sole discretion elect to refund in the original amount of the purchase.

We accept most major credit cards (Visa, AMEX, MasterCard, Discover), as well as PayPal, ApplePay.

You will receive an order confirmation email once your order is placed, this will act as a digital receipt.

This confirmation email contains all the necessary elements of a receipt, including an itemized breakdown of your order, recipient details, and the purchase total.

If you need another copy of your confirmation email, please reach out to our Team at info@cakegiftco.com with your order number and the email address associated with your Cake Gift Co account. 

You can absolutely order from a different city or country! You can complete your order quickly & securely online using Apple Pay or PayPal. We require Canada-based phone numbers for both the Customer and the Recipient. If this poses a problem, please reach out to us at info@cakegiftco.com so we can assist. If there are any delivery issues, our Team will follow up via email. 

Our payment processor, relies on the bank to verify the postal code on the billing address. You may receive this error if you’ve moved or updated your address recently. Try using the postal code from your previous residence if your current postal code isn't working. If the issue persists, we suggest calling your bank to ensure they have accurate information on file. 

Each product description section has the product care tips listed for your convenience.

Our Cake Gift Co Team is here to assist.
We can be reached by email and phone Monday-Friday 10am - 7PM, and Saturday-Sunday from 11 AM - 6 PM
Reach the Cake Gift Co Team by email: info@cakegiftco.com

Reach the Cake Gift Co Team by phone: (416) 824-6221

We're an e-commerce business, so we take all our orders for delivery online through our secure and easy to use website.

We do custom wedding cakes designed t and other events. Contact our parent company Fine Cakes By Zehra to place your order.

We support most browsers, but for the best user experience and security, we recommend using Google Chrome.  Firefox and Safari are also great choices.